Last updated: August 9, 2025
These Terms of Service (“Terms”) govern your access to and use of the website, products, and services provided by Calyx Analytics LLC (“Calyx,” “we,” “us,” or “our”). By accessing or using the Services, you agree to these Terms.
You agree not to, and not to allow third parties to:
You retain ownership of content, data, and materials you submit to the Services (“Customer Content”). You grant Calyx a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Content solely to provide and maintain the Services and as described in these Terms and the Privacy Policy.
To improve outcomes, we may use Customer Content and Service usage data for quality assurance, evaluations, testing, safety checks, and the development or refinement of algorithms, models, and automated systems (including AI/ML). Where feasible and appropriate, we apply aggregation, pseudonymization, or anonymization to reduce the likelihood that individuals are identified.
You represent that you have obtained all necessary rights and consents to submit Customer Content for these purposes. If you wish to restrict certain uses, contact us at support@calyxanalytics.com; doing so may limit functionality.
The Services may generate content or recommendations (“AI Outputs”). AI Outputs can be inaccurate or incomplete. You are responsible for evaluating fitness for your use case, including obtaining professional advice where appropriate. Subject to third-party rights and your compliance with these Terms, we assign to you our rights, if any, in AI Outputs generated for you; we may retain and use de-identified logs to improve the Services as described above.
The Services may interoperate with third-party products or websites. Your use of third-party offerings is governed by their terms and privacy policies. We are not responsible for third-party offerings.
“Confidential Information” means non-public information disclosed by one party to the other that is marked or reasonably understood to be confidential. Each party will use the other’s Confidential Information only as necessary to perform under these Terms and will protect it using reasonable measures. Exclusions include information that is public, independently developed, or rightfully obtained from a third party without duty of confidentiality.
We process personal information in accordance with our Privacy Policy. If your use requires a data processing agreement or specific regional terms, contact us.
If you purchase paid features, you agree to the pricing, billing, taxes, and renewal terms presented at checkout or in an order form. Fees are non-refundable unless stated otherwise.
The Services, including software, documentation, templates, and our trademarks, are owned by Calyx or its licensors and are protected by intellectual property laws. Except for the rights expressly granted to you, we reserve all rights.
If you provide suggestions or ideas (“Feedback”), you grant Calyx a perpetual, irrevocable, worldwide, royalty-free license to use the Feedback without restriction or obligation to you.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALYX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. EXCEPT FOR AMOUNTS DUE FOR FEES, YOUR BREACH OF SECTION 2 (ACCEPTABLE USE), OR YOUR INDEMNIFICATION OBLIGATIONS, EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT PAID BY YOU TO CALYX FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) USD $1,000 (IF NO FEES WERE PAID).
You will defend, indemnify, and hold harmless Calyx and its affiliates from and against claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your Customer Content, your use of the Services in violation of these Terms, or your violation of law or third-party rights.
We may suspend or terminate your access to the Services if you breach these Terms, if required by law, or to address security risks. You may stop using the Services at any time. Upon termination, your right to use the Services ceases, but Sections intended to survive (including 3–5, 7–15, and 17–19) will remain in effect.
We may offer features identified as alpha, beta, preview, or similar. Such features are provided for evaluation, may be modified or discontinued at any time, and are provided “as is” without warranties or SLAs.
You represent that you are not located in, under the control of, or a national or resident of any country or entity subject to U.S. or other applicable sanctions. You agree to comply with all applicable export control and sanctions laws.
Neither party will be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, acts of government, internet or telecommunications failures, or labor disputes.
These Terms are governed by the laws of [choose state/country], without regard to conflict-of-laws rules. The parties consent to the exclusive jurisdiction and venue of the courts located in [city, state]. Alternatively, the parties may agree in writing to arbitration.
We may modify the Services or these Terms from time to time. If we make material changes, we will provide reasonable notice, such as posting an updated version with a new “Last updated” date. Your continued use after changes becomes effective constitutes acceptance of the changes.
Questions? Contact Calyx Analytics LLC at support@calyxanalytics.com.